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Insights

Since the Industrial Revolution, companies have sought competitive advantage through gains in process efficiency. Non-farm U.S. labor productivity has steadily advanced at an annual average of 2...

Normally I take my car to a dealer for service, even for an oil change. I’ve always assumed that the dealer knows my car best and I can be assured the parts and service meet manufacturer's...

Ask a dozen consultants what the term digital transformation means and you’ll likely get a dozen different answers . The term has become so overused and so lacking in definition it has...