Dora Chomiak
By Dora Chomiak
March 8, 2018

Delta’s human touch smooths out a bumpy customer journey

When you map out your customer’s online journey, think about each point of interaction your users have with your data. Consider how your customer reacts to both anything you send out as well as any experience your customer has when you are..

Related topics: data, journey, delta, Digital Experience, experience, customerexperience, customer, Customer Centricity, customer journey
Derek Martin
By Derek Martin
February 22, 2018

Mapping the elusive 360⁰ customer experience

Imagine a complete view of every digital interaction you have with your customer. Imagine every step of the customer journey feeding data into your Customer Relationship Management (CRM) database, powered by a marketing automation platform able..

Related topics: Digital Transformation, data, Customer Experience, Digital Experience, journey, Best Of
Len Gilbert
By Len Gilbert
September 29, 2016

Don’t Think Services, Think About Experiences

When working with clients to imagine their future digital successes, we use a few different lenses to help build digital strategy. First we use the lens of customer centricity, staying close to customer needs and reimagining strategy built around..

Related topics: Customer Centricity, Digital Experience, Digital Strategy

Posts by Tag

See all

Sign up for the dBrief!

Stay up-to-date on digital transformation, innovation, customer experience, and more with a weekly newsletter delivered to your inbox.

Contact us to learn more about our consulting services