Hailey Swartz
By Hailey Swartz
December 22, 2016

Five Roadblocks that Separate Ideas from Execution

Product owners are often full of good ideas for improving customers’ experiences and satisfaction with their digital products or services. But there are also some common roadblocks that hinder successful execution of those ideas. Here are five..

Related topics: Agile Development, Digital Business, Product Development
Len Gilbert
By Len Gilbert
December 8, 2016

Five Ways to Turn Customer Insight from “Nice” to “Necessary”

We’ve all been at companies that talk the talk but don’t walk the walk when it comes to the importance of customer feedback and insight. At these companies, client feedback is often stuck in silos (Customer Service, Account Management, etc.) and..

Related topics: Customer Centricity, Customer Centricity, Customer Experience, Digital Business, Best Of
Len Gilbert
By Len Gilbert
January 7, 2016

Top 5 Digital Economy Trends of 2016

What will define this year in digital business? 2016, I believe, will be a year where the digital trends and advances from the previous few years come to a head. From virtual reality to the internet of things to smarter, data-driven marketing..

Related topics: 2016, Digital Business, Digital Economy, Digital Transformation
Len Gilbert
By Len Gilbert
June 11, 2015

How to Succeed at Freemium

I have a confession to make. I never spend more than $5 for a game on my smartphone, but I have spent many times that amount on “free” games. I’ve bought faster cars, more powerful guns, and ‘clues’ in trivia games without giving it much thought...

Related topics: Digital Business, Digital Strategy, Digital Transformation, Freemium

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