For many, working from home was an unexpected gift during the pandemic, albeit one that came alongside a global challenge and tragedy. Parents and other work-life integration experts relished the benefits of a more flexible lifestyle. One could stuff a load of laundry...
Putting customer insights into action is one of the most challenging steps for product leaders. Customer conversations are valuable, but they rarely get turned into actual product roadmaps. It is time-consuming and challenging to do it right, but there is nothing more...
Your organization exists to solve a problem. To do a job – that’s what gives it purpose, and it’s critical to growing and scaling an organization. You must be able to build and deliver solutions that are laser-focused on user needs. But user needs are not the same as...
I recently spent 30 minutes trying to solve a problem in the customer service section of a service provider’s website. Frustrated I picked up the phone and called them. The representative answered and somehow already knew my exact problem, and asked how he could...
